Refund policy

At SoftBasket.store, we want you to shop with complete confidence. Every storage basket and home organization product is carefully selected to provide reliable quality and everyday functionality. If your purchase does not meet your expectations, we're here to help with a simple and transparent return process.

1. 30-Day Return Policy

We proudly offer a 30-day return and refund guarantee. If you are not completely satisfied with your purchase, you may request a return within 30 days after your order has been delivered.

2. Eligibility

To qualify for a return:

  • The request must be submitted within 30 days of delivery.
  • The product should be unused or only lightly inspected.
  • Items should be returned in their original packaging whenever possible.
  • Proof of purchase or order confirmation is required.

3. Free Returns

We provide free return shipping worldwide for eligible returns. Once your request is approved, our support team will provide return instructions.

4. Non-Returnable Items

For hygiene or safety reasons, certain products may not be eligible for return if they have been heavily used, intentionally damaged, or modified after delivery.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package. Including photos of the issue will help us resolve your request as quickly as possible.

Depending on the situation, we may offer:

  • A replacement item
  • A full refund
  • A partial refund
  • Another suitable solution

6. Refund Process

After the returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

7. Order Cancellation

Orders may be cancelled before they enter processing or shipping.

If the order has already shipped, please follow the return procedure after delivery.

8. Exchanges

If you would like a different size, style, or color, please contact our customer support team. We'll gladly assist you with the exchange process whenever possible.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

SoftBasket.store

4226 Foreman Lane

Louisville, KY, USA

Phone: (231) 373-2177

Email: prosekuniyoshi827@hotmail.com

We are committed to making every shopping experience easy, fair, and worry-free.