Shipping policy
Thank you for choosing SoftBasket.store. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for important information about processing, delivery, and tracking.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Free Worldwide Shipping
We proudly offer FREE Worldwide Shipping on every order with no minimum purchase required.
Estimated Delivery Time
- Processing Time: 1–2 Business Days
- Shipping Time: 7–10 Business Days
Please note that delivery estimates may vary due to customs inspections, weather conditions, carrier delays, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking details may take up to 48 hours to become active.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. SoftBasket.store cannot be responsible for delays or delivery issues caused by incorrect address information.
Customs & Duties
International orders may be subject to customs regulations depending on your country's policies. Any applicable customs duties or import taxes are the responsibility of the customer unless otherwise stated.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost during transit, please contact us. Our customer support team will work directly with the shipping carrier to help resolve the issue as quickly as possible.
Contact
SoftBasket.store
4226 Foreman Lane
Louisville, KY, USA
Phone: (231) 373-2177